Subject: Re: Refund followup! // 6215012258 // 1541459
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 03:57:40 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Monday, October 19, 2020 12:43:27 PM 
Subject: Re: Refund followup! // 6215012258 // 1541459 

Hi Team, 

Customer is chasing their refund for a long time. 

Kindly look into this and process the refund. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 10 October, 2020 13:47:26 
Subject: Refund followup! // 6215012258 // 1541459 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 10, 2020 

Order ID: 6215012258 
Return Tracking ID: 46132161073 
Assistance Required: Need refund to customer 
RMA: 24071698 

Issue Description: Customer raised a return request for 2 item and handed over to the courier team. 

Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1542061 has been created, however no update has been received from the team. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh