Subject: RE: RE: Refund / Returned order / (6230421001)
From: "Ahmed A. Saleh" <[email-masked]>
To: Jessie Caparas <[email-masked]>, "RASHED S. ALMUSHARRAF" <[email-masked]>, Mohd Imran <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "haytham m. aldokhail" <[email-masked]>, "Ahmed M. Shuwaykan" <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: K Nayan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>, FarEye Support <[email-masked]>
Date: Thu, 22 Oct 2020 09:49:56 +0000

Please share with us the mapping that you did at your end

Ahmed Amin Saleh
Software Engineer
Mob. +966565795983
Land Line: 011289 8757
Ext. 18757
[SP]<http://www.sp.com.sa/>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, October 22, 2020 11:19 AM
To: RASHED S. ALMUSHARRAF <[email-masked]>; Mohd Imran <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; haytham m. aldokhail <[email-masked]>; Ahmed M. Shuwaykan <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Ahmed A. Saleh <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: K Nayan <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]>
Subject: RE: RE: Refund / Returned order / (6230421001)
Importance: High

@Ahmed A. Saleh<mailto:[email-masked]>

This is the help needed as advised by Fareye team:

So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

Looping @Shatakshi Pandey<mailto:[email-masked]> @Bhaskar Mandelia<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: RASHED S. ALMUSHARRAF <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 12:05 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; haytham m. aldokhail <[email-masked]<mailto:[email-masked]>>; Ahmed M. Shuwaykan <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / (6230421001)

External email sender, please take precaution.
Return to source

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: 22/Oct/2020 10:10 AM
To: RASHED S. ALMUSHARRAF‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>; haytham m. aldokhail‏ <[email-masked]<mailto:[email-masked]>>; Ahmed M. Shuwaykan‏ <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia‏ <[email-masked]<mailto:[email-masked]>>; K Nayan‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / (6230421001)

Hi @[email-masked]<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]> @haytham m. aldokhail<mailto:[email-masked]> @Ahmed M. Shuwaykan<mailto:[email-masked]>,

Please mark the below AWB to "RETURNS TO ORIGINAL POSTAL OFFICE" in order to process customer’s refund.

AWB # CRDSAL0076205420

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 2:23 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / (6230421001)

External email sender, please take precaution.
Dear Imran,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041309583&sdata=4H0UZGNZLAaclxJ2Xg1lkn3H6oYK6HS4sB5j%2Fnk7JaE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041309583&sdata=TAkre0ptC71vcGHq6iEXncWFicS2kN2Y4O4u5YjJ3fU%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041319540&sdata=FFVwZ3KML%2BXpSRQtev7MLcQt3rR2S1clbWeQP9ebW6c%3D&reserved=0> | Call: +91 70-6595-6595

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 21 Oct at 12:25 PM , Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>> wrote:
Hi Fareye team,

Please proceed as per Imran’s request below. Confirm once done.

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 10:53 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Cc: K Nayan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / (6230421001)

Looping @Bhaskar Mandelia<mailto:[email-masked]> please assist us in this.

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 9:16 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: K Nayan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / (6230421001)

External email sender, please take precaution.
Dear Vishwajeet,

Please confirm if the changes need to be done.

@Imran, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041339452&sdata=5zsVZOlp5Z5ECawlm6NkWQLsS1aYs%2Fwz22z2iZtNVmo%3D&reserved=0> or please login to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041349409&sdata=eZbbzwe9QannkQC4qBtOCDl6WMvyvZCqc9htG5THbdE%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041349409&sdata=rHiumhCCeQbGjtU7Jf5xhNgy%2BLl20Lqd7v0Xscet218%3D&reserved=0> | Call: +91 70-6595-6595

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On Tue, 20 Oct at 12:15 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mohd,​

We would like to inform you that we have received your concern regarding status update we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041379276&sdata=mBTiCM1Mhtxfz5S0X4SSaxGhgrddWMzicnvfIjAXSR4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4c5faaded81a4e8cf52308d876612d01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637389507041389236&sdata=K2rOsK1oWt60kcYZB6lCJVN%2BYD2SYFruEmb3rDtcWIs%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
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On Tue, 20 Oct at 12:13 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please mark order 6230421001 and AWB # CRDSAL0076205420 as RTO, shipment marked as RTO by courier on 12th October @ 11:57.

[قام المرسل بإزالة الصورة.]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 6:28 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund / Returned order / (6230421001)

External email sender, please take precaution.
Hi Imran,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:36:37 PM
Subject: ORDER OR BE MARKED AS NDR (6230421001)

Hi Team,

With reference to order #6230421001
Order Date: Oct 05, 2020
Tracking ID: CRDSAL0076205420

The order has been returned to WH (RTO) on 10th October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Abhishek Borgaonkar

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166717:211857
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166717:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

________________________________

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If you are not an intended recipient, please notify the sender and delete this email from your system.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>