Subject: Re: Missing items /// 2000176209
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 02:30:28 -0700 (MST)

Hi Jessie, 

In the order number 2000176209, the customer is complaining about the missing item and we have contacted the warehouse and they have confirmed us that they have shipped the full order. 

So can you please let me know what can be done in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "egywh admin" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Yasser Elsayed" <[email-masked]>, "Mohamed Fayez Abdel Rahman Elqady" <[email-masked]> 
Sent: Wednesday, October 21, 2020 8:05:01 PM 
Subject: RE: Missing items /// 2000176209 

Dears, 

Kindly informed that we shipped completely order from our side. 

Thank 

Best Regards , 

Islam Samir | Warehouse E-Commerce In charge 

Orient International Trading Ltd | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | 
Mob: + 2 01029973277 
[ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 21, 2020 3:12 PM 
To: EGYWH ADMIN <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing items /// 2000176209 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 5:51:58 PM 
Subject: Missing items /// 2000176209 

Hi Team, 

Ticket- 1508993 

Child Ticket- 1593274 

Problem Statement: Missing items 

Order Date: Sep 20, 2020 

Delivery Date: Sep 22, 2020 

Order ID: 2000176209 

Tracking ID: R852748 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

Customer history: 2 ITEMS OUT OF 4 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are: 

161914797 - - Striped Polo Neck T-shirt with Short Sleeves and cost of it is EGP 80 

161827582 - - Melange Long Sleeves Sweatshirt with Zip Closure and Hood and cost of the item is EGP 220 

I have already created child ticket which was closed without any resolution. 

Kindly check and advice. 

Thank you for your help! 

Regards, 

Shivani 

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