Subject: Re: Late collection /// 6219588173
From: Apoorv Joshi <[email-masked]>
To: ALL RUH OPS Landmark <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, RamezG <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 02:05:58 -0700 (MST)

Hi Team, 

When the AWB was assigned no collection reference was assigned to it. Please assign one from your end as the customer is waiting to return items since September. Customer details are below: 
Address- Villa 55, King Faisal University Housing, Hofuf, King faisal University, Saudi Arabia 
Mobile : +966554231474 

Thank you for your help! 

Regards, 
Apoorv 

From: "ALL RUH OPS Landmark" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "RamezG" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 22 October, 2020 14:32:34 
Subject: RE: Late collection /// 6219588173 

Dear, 

In order to arrange a collection we need a collection reference. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 22, 2020 11:54 AM 
To: ALL RUH OPS - Landmark <[email-masked]>; Ramez Grada <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; escalations dxbteam <[email-masked]> 
Subject: Re: Late collection /// 6219588173 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

AWB: 46289510993 

Please assist in arranging collection on the below case. No collection reference assigned automatically however, the customer is waiting for collection since September. Request you to assign a refrence from your end and contact customer on below mentioned details within today. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 22 October, 2020 12:45:12 
Subject: Late collection /// 6219588173 

Hi Team, 

Ticket - 1442560 

Problem Statement: Late collection 

Order Date : Aug 29, 2020 

Order ID: 6219588173 

Tracking ID: 46289510993 

Assistance Required: Need urgent collection 

Issue Description: The customer is waiting since Aug to return the item. 

Every time we created return request but the courier team have not collected the item and the tracking id got invalid. 

Please check and arrange the collection of the item on priority. 

Address- Villa 55, King Faisal University Housing, Hofuf, King faisal University, Saudi Arabia 

Mobile : +966554231474 

Thank you for your help! 

Regards, 

Shivani