Subject: RE: Late collection /// 6219588173
From: ALL RUH OPS - Landmark <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, Ramez Grada <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 09:02:34 +0000

Dear,

In order to arrange a collection we need a collection reference.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 22, 2020 11:54 AM
To: ALL RUH OPS - Landmark <[email-masked]>; Ramez Grada <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Late collection /// 6219588173

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 46289510993

Please assist in arranging collection on the below case. No collection reference assigned automatically however, the customer is waiting for collection since September. Request you to assign a refrence from your end and contact customer on below mentioned details within today.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 12:45:12
Subject: Late collection /// 6219588173

Hi Team,

Ticket - 1442560

Problem Statement: Late collection
Order Date : Aug 29, 2020
Order ID: 6219588173
Tracking ID: 46289510993
Assistance Required: Need urgent collection

Issue Description: The customer is waiting since Aug to return the item.

Every time we created return request but the courier team have not collected the item and the tracking id got invalid.

Please check and arrange the collection of the item on priority.

Address- Villa 55, King Faisal University Housing, Hofuf, King faisal University, Saudi Arabia

Mobile : +966554231474

Thank you for your help!

Regards,
Shivani