Subject: RE: Refund not processed : Customer handed over 2 different RMA items under 1 RMA
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 08:57:01 +0000

Hi Seeta,

For order ID 6490899343

For order ID 6490914273- no return received for this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 12:54 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed : Customer handed over 2 different RMA items under 1 RMA
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 1:13:00 PM
Subject: Refund not processed : Customer handed over 2 different RMA items under 1 RMA

Hi Team,

Problem Statement: Customer handed over 2 different RMA items under 1 RMA

Order Date : 11/05/2020

Order ID: 6490899343
Return Tracking ID: 46070346416;H071B86 -- RMA: 24053037 2 items

Order ID: 6490914273
Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 3items

Assistance Required: Refund not processed

Issue Description: Customer raised a return request for 5 item under 2 different RMAs , 2 items under this Return Tracking ID: 46070346416;H071B86 -- RMA: 24053037 and 3 items under Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 3items but as per customer she/he handed over all 5 items to the courier team under the Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278

but according to the hybris the refund has only been processed for 3 items under RMA 24083278 , So we request you to check under RMA 24083278 how many item has been received in our warehouse and process the refund for the item 24053037 as well

Regards,
Shafeeque

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