Subject: Re: Late collection /// 6219588173
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 01:54:16 -0700 (MST)

Hi Team, 

AWB: 46289510993 

Please assist in arranging collection on the below case. No collection reference assigned automatically however, the customer is waiting for collection since September. Request you to assign a refrence from your end and contact customer on below mentioned details within today. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 22 October, 2020 12:45:12 
Subject: Late collection /// 6219588173 

Hi Team, 

Ticket - 1442560 

Problem Statement: Late collection 
Order Date : Aug 29, 2020 
Order ID: 6219588173 
Tracking ID: 46289510993 
Assistance Required: Need urgent collection 

Issue Description: The customer is waiting since Aug to return the item. 

Every time we created return request but the courier team have not collected the item and the tracking id got invalid. 

Please check and arrange the collection of the item on priority. 

Address- Villa 55, King Faisal University Housing, Hofuf, King faisal University, Saudi Arabia 

Mobile : +966554231474 

Thank you for your help! 

Regards, 
Shivani