Subject: Re: Refund not processed : Customer handed over 2 different RMA items under 1 RMA
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 01:54:05 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, October 22, 2020 1:13:00 PM 
Subject: Refund not processed : Customer handed over 2 different RMA items under 1 RMA 

Hi Team, 

Problem Statement: Customer handed over 2 different RMA items under 1 RMA 

Order Date : 11/05/2020 

Order ID: 6490899343 
Return Tracking ID: 46070346416;H071B86 -- RMA: 24053037 2 items 

Order ID: 6490914273 
Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 3items 

Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 5 item under 2 different RMAs , 2 items under this Return Tracking ID: 46070346416;H071B86 -- RMA: 24053037 and 3 items under Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 3items but as per customer she/he handed over all 5 items to the courier team under the Return Tracking ID:46171761683;H19DF97 -- RMA: 24083278 

but according to the hybris the refund has only been processed for 3 items under RMA 24083278 , So we request you to check under RMA 24083278 how many item has been received in our warehouse and process the refund for the item 24053037 as well 

Regards, 
Shafeeque