Subject: Re: NDR Late refund // 6222993069
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 22 Oct 2020 01:51:23 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 15 October, 2020 11:42:05 
Subject: Re: NDR Late refund // 6222993069 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 20:23:49 
Subject: NDR Late refund // 6222993069 

Hi Team, 

Ticket- 1472514 

Problem Statement: NDR Late refund 

Order Date: Sep 10, 2020 
Order ID: 6222993069 
Tracking ID: CRDSAL0065530320 

Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on 12 Sep 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani