Subject: Return Issue - 9797599918
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Thu, 22 Oct 2020 01:20:12 -0700 (MST)

Hi Team, 

With reference to the order number: 9797599918 
AWB: RP0817001562 

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly. 

We raised the same to WH under Child ticket: 1544254 and they asked LMG to check this and they asked warehouse to check at conloc directly as the item was returned to us back in August. No update on this since last 8 days. The recent update was from Vaibhav. 

We request you to please advise and assist in closing this case. Thank you for your help! 

Regards, 
Apoorv