Subject: RE: (Missing items)
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 22 Oct 2020 08:16:09 +0000

@Apoorv Joshi<mailto:[email-masked]>

Create a JIRA with Sachin’s approval.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, October 22, 2020 10:57 AM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: (Missing items)

Pls go ahead.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 10:07 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: (Missing items)

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 10:03 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Missing items)

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 13:01:13
Subject: Re: (Missing items)

Hi Team,

Problem Statement: (Missing items)

Order Date : 14/04/2020

Order ID: 8378217185
Tracking ID: FP04241000244
Assistance Required: Need missing item

Issue Description: Customer placed order for 15 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 15 items has been shipped/Delivered from our side.

The missing item is 160759814 - - Juniors Matrix Rocking Walker KWD 26.00

Customer is with us from 0404/2020 and this is 2nd order with us .

We request you to advice weather we can refund the amount.

Regards,
Shafeeque
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 4 October, 2020 11:59:46
Subject: (Missing items)

Hi Team,

Problem Statement: (Missing items)

Order Date : 14/04/2020

Order ID: 8378217185
Tracking ID: FP04241000244
Assistance Required: Need missing item

Issue Description: Customer placed order for 15 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 15 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 15 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 160759814 - - Juniors Matrix Rocking Walker      KWD 26.00

Regards,
Shafeeque

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