Subject: Re: Collection not done- Order 9799182501
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 22 Oct 2020 01:07:10 -0700 (MST)

Hi Team, 

Please assist on the below case. Customer wish to return items but the RMA is showing cancelled and hence we are unable to create a new RMA for collection. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 17 October, 2020 00:22:58 
Subject: Fwd: Collection not done- Order 9799182501 

Dear Team, 

With regards to Order ID 9799182501, the customer has ordered 02 nos of 161061542 - - Boxer with Button Detail - Set of 3, but he has received 02 nos. of 2 pcs of boxers (PFA). The return request was raised on Sep 12, but the RMA has been cancelled and the collection is still pending. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Seeta Seeta" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 14 September, 2020 12:59:20 
Subject: Re: Status update request - Order 9799182501 

Hi Team, 

With reference to the order number 9799182501, we request you to update the status as delivered. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 13 September, 2020 23:30:27 
Subject: Status update request - Order 9799182501 

Hi Team, 
With regards to Order ID 9799182501, the Jira team have asked to contact the OMS team to get the status updated for this order. Jira ref no is REL-114961. 

Kindly assist. 

Regards, 
Nikhil.