Subject: RE: WWD Item issue / 8395541037
From: Oswald Dsouza <[email-masked]>
To: Babyshop Whkwt2 <[email-masked]>, Joby Puthiyedath <[email-masked]>, Wasim Qureshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>, Mohd Imran <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Thu, 22 Oct 2020 07:37:12 +0000

Hi Yesharaj
                As per our telephonic conversation, call and speak to the customer and  initiate Return process urgently. Product currently not available.

Order number - 8395541037

Thanks & Regards,
Oswald D’Souza
Merchandsing Manager
Nursery Furniture
Babyshop Kuwait
Ph: 965-97285786

From: Sachin Maheshwari <[email-masked]>
Sent: Wednesday, October 21, 2020 4:20 PM
To: Mohd Imran <[email-masked]>; Oswald Dsouza <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: WWD Item issue / 8395541037

Hi @Oswald Dsouza<mailto:[email-masked]>, Can you pls have a look into this Item.

Hi @Midhun Madhu<mailto:[email-masked]>, can you pls ask the team to get this replaced.

Regards,
Sachin

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 5:17 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Item issue / 8395541037

Hi Sachin,

Please suggest customer having issue with product.

“The customer placed his order for 1 item on Aug 3, 2020 and customer received the order but the swing of the item is leaning on one side, its bent on one side.
The left side of the swing is higher than right side. So the swing is not straight. Baby is falling on one side if customer put her baby inside the item.”

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 4:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item issue / 8395541037
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case, as the case is pending since long time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 6:07:57 PM
Subject: Re: WWD Item issue / 8395541037

Hi Team,

The case has pending for more then a 2 months but still the issue has not solved so we request you please do the needful and help us to close this case.

Regards
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 20:12:30
Subject: WWD Item issue / 8395541037

Hi Team,

The customer placed his order for 1 item on Aug 3, 2020 and customer received the order but the swing of the item is leaning on one side, its bent on one side.
The left side of the swing is higher than right side. So the swing is not straight. Baby is falling on one side if customer put her baby inside the item.

We've escalated to the warehouse but did not received any response from their side.

Order number - 8395541037
Ticket number - 1455510

Regards
Rehan

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