Subject: Re: (Missing items)
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 21 Oct 2020 23:03:06 -0700 (MST)

Hi Team, 

Kindly assist in the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 13:01:13 
Subject: Re: (Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 14/04/2020 

Order ID: 8378217185 
Tracking ID: FP04241000244 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 15 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 15 items has been shipped/Delivered from our side. 

The missing item is 160759814 - - Juniors Matrix Rocking Walker KWD 26.00 

Customer is with us from 0404/2020 and this is 2nd order with us . 

We request you to advice weather we can refund the amount. 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 4 October, 2020 11:59:46 
Subject: (Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 14/04/2020 

Order ID: 8378217185 
Tracking ID: FP04241000244 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 15 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 15 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 15 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 160759814 - - Juniors Matrix Rocking Walker KWD 26.00 

Regards, 
Shafeeque