Subject: Re: Requesting Compensation /// 9607276927
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 21 Oct 2020 21:59:42 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 15 October, 2020 07:54:29 
Subject: Re: Requesting Compensation /// 9607276927 

Hi Team, 

Ticket- 1585251 

Problem Statement: Partial Cancellation issue 

Order Date: ​Oct 10, 2020 
Order ID: 9607276927 
Tracking ID: FP1010002592 

Assistance Required: Need urgent Compensation 

Issue Description: ​The customer placed a order for 21 items from which 2 items got partial cancelled by warehouse team and refund has been processed for the same. 

Now, the customer is asking us to compensate him as the item was in sale and he was very excited for the items and the item got cancelled without informing him. 

Also, the name of the items are- 

161849974 - - Textured Lace-Up Sneakers 
161716571 - - Juniors Textured Towel with Hood and Mitten Puppet - 75x75 cms 

The total cost of the cancelled item is AED 49.50 and the total cost of the order is AED 346.50 

The customer requesting to give him the voucher of AED 100 which he can use in his next purchase. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 15 October, 2020 07:53:06 
Subject: Requesting Compensation /// 9607276927 

Hi Team, 

Ticket- 1585251 

Problem Statement: Partial Cancellation issue 

Order Date: ​Oct 10, 2020 
Order ID: 9607276927 
Tracking ID: FP1010002592 

Assistance Required: Need urgent Compensation 

Issue Description: ​The customer placed a order for 21 items from which 2 items got partial cancelled by warehouse team and refund has been processed for the same. 

Now, the customer is asking us to compensate him as the item was in sale and he was very excited for the items and the item got cancelled without informing him. 

Also, the name of the items are- 

161849974 - - Textured Lace-Up Sneakers 
161716571 - - Juniors Textured Towel with Hood and Mitten Puppet - 75x75 cms 

The total cost of the cancelled item is AED 49.50 

The customer requesting to give him the voucher of AED 100 which he can use in his next purchase. 

Thank you for your help! 

Regards, 
Shivani