Subject: RE: RE: Refund / Returned order / 6223130615
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, K Nayan <[email-masked]>, Zahir Shaikh <[email-masked]>, "Purnima Das <[email-masked]>" <[email-masked]>, "[email-masked]" <
Date: Thu, 22 Oct 2020 04:31:45 +0000

Hi Ankit,

Should we loop Saudi Post team to get this rectified?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Wednesday, October 21, 2020 2:17 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; K Nayan <[email-masked]>; Zahir Shaikh <[email-masked]>; Purnima Das <[email-masked]> <[email-masked]>; [email-masked]
Subject: Re: RE: Refund / Returned order / 6223130615

External email sender, please take precaution.
Dear Zahir/Vishwajeet,

Here Saudipost team is sending the status update for RTO as "Return to Origin". However the same is not as per the mapping. Status mapped at our end is "RETURNS TO ORIGINAL POSTAL OFFICE". Sharing the JSON below received.

{
"order_no": "",
"type": "tracking",
"value": "CRDSAL0065518820",
"fareye_status": "",
"fareye_status_code": "",
"fareye_status_description": "",
"carrier_code": "SAUDIPOST",
"carrier_status": "Return to Origin",
"carrier_status_code": "317",
"carrier_status_description": "معاد الى المصدر",
"carrier_sub_status": "",
"carrier_sub_status_description": "",
"status_received_at": "2020-09-30 14:50:00",
"location_code": "220866",
"destination_location": "",
"latitude": 0,
"longitude": 0,
"last_updated_at": "2020-09-30 12:02:09",
"carrier_status_time_gmt": "2020-09-30 14:50:00",
"status_identifier_value": "Forward",
"extra_info": {
"comments": "{"EventDescription_Ar":"معاد الى المصدر","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":""}"
},
"retryCount": 0,
"elasticInsertionFailedIntoSucessIndex": false,
"elasticInsertionFailedIntoFailedIndex": false
}

Because of this status mismatch is happening and receiving lots of tickets for the same concern.

Please discuss this with the team and get this corrected.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0b7321272d9e4fa03a0208d87545e09d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388290281811903%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bCH9q3gvxbWfG3nJaUP4qM8wI9TE%2FFCHfLGe2aK9iR0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0b7321272d9e4fa03a0208d87545e09d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388290281811903%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jb8I3RekZJ6o8OHS4AJJeyipxwAt%2Fp5cYDOrmqhDy40%3D&reserved=0> to check the details.

Unfeigned Regards,

Ankit Mahajan
Sr. Technical Engineer
Contact #:- +91 70-6595-6595
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On Sun, 18 Oct at 5:16 PM , Jessie Caparas <[email-masked]> wrote:
Looping @Vishwajeet Singh<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Sunday, October 18, 2020 12:37 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; K Nayan <[email-masked]>
Subject: Re: RE: Refund / Returned order / 6223130615

External email sender, please take precaution.
Dear Jessie,

Greetings from FarEye !!!
upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

++Nayan
Please confirm if the changes need to be done.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0b7321272d9e4fa03a0208d87545e09d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388290281841888%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EA2EeTdYLeq7ruCEzxwPHJ%2BiD8tJs5%2B2L23MsOcLWHw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0b7321272d9e4fa03a0208d87545e09d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388290281841888%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ecpmyWPpBrqwSmv9XXHNGcKwPESOH%2BqsAeA9Orp0lhg%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0b7321272d9e4fa03a0208d87545e09d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388290281851883%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hDdB4F8gMNP%2B5zOe2OQk8JtoUsnBrjjHgzo3r7ZU%2FmU%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sun, 18 Oct at 1:52 PM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

The portal is showing in transit.

Please update as RTO delivered.

30/09/2020        14:50

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Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, October 18, 2020 10:56 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund / Returned order / 6223130615

External email sender, please take precaution.
Hi Jessie,

With reference to order #6223130615
Order Date:  Sep 11, 2020
Tracking ID: CRDSAL0065518820

The order has been returned to WH (RTO) on 30th September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0b7321272d9e4fa03a0208d87545e09d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388290281881873%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8u%2FU0B1dacqmkTZrWcJlHvrteepmIg%2FeTH%2BnudT8FcY%3D&reserved=0>
165981:211857
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165981:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com