Subject: Re: RE: Refund / Returned order / (6230421001)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 03:28:57 +0000

Dear Imran,        Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 21 Oct at  3:52 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 
Dear Imran,  

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 
   
 Arpana Raj | Technical Engineer

  

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

 

  

  

 

  

  Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.  

 
                           
                            On
                            Wed, 21 Oct at 12:25 PM
                            ,  Bhaskar Mandelia <[email-masked]>  wrote:
                             
 Hi Fareye team, 

 

 Please proceed as per Imran’s request below. Confirm once done.

 

 

  

 
  
 From: Mohd Imran <[email-masked]>  
Sent: Wednesday, October 21, 2020 10:53 AM 
To: FarEye Support <[email-masked]>; Bhaskar Mandelia <[email-masked]> 
Cc: K Nayan <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>;
 Vishwajeet Singh <[email-masked]> 
Subject: RE: RE: Refund / Returned order / (6230421001) 

 

 Looping 
@Bhaskar Mandelia please assist us in this. 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Tuesday, October 20, 2020 9:16 PM 
To: Mohd Imran <[email-masked]> 
Cc: K Nayan <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Refund / Returned order / (6230421001) 

 

   

External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 

 

 
Please confirm if the changes need to be done. 
 
@Imran, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or
 please login to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Arpana Raj | Technical Engineer

 

 

 

 

 
FarEye
 - Enabling Digital Logistics | Call: +91
 70-6595-6595 

 

 

 

 

 

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Tue, 20 Oct at 12:15 PM
, FarEye Support <[email-masked]> wrote:

 

 

Dear Mohd,​

 

 

 

 
 
We would like to inform you that we have received your concern regarding status update we are working on the same and will update you soon.

 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
166717:211857

 

 

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