Subject: Fwd: A/C debited but no order - [email-masked] - Ticket ID 1480586
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 21 Oct 2020 18:24:44 -0700 (MST)

Dear Team, 

Kindly do the follow up for this one. 

Regards, 
Nikhil. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Sent: Thursday, 15 October, 2020 14:28:55 
Subject: Re: A/C debited but no order - [email-masked] - Ticket ID 1480586 

Hi Mustafa 

Kindly assist in closing the below case. This is pending since September. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 28 September, 2020 12:01:19 
Subject: Fwd: A/C debited but no transaction - [email-masked] - Ticket ID 1480586 

Dear Team, 

Kindly do the follow up for this one. 

Regards, 
Nikhil. 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 13:44:31 
Subject: Re: A/C debited but no transaction - [email-masked] - Ticket ID 1480586 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 12:35:30 
Subject: Fwd: A/C debited but no transaction - [email-masked] - Ticket ID 1480586 

Dear Team, 

Kindly escalate. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 21 September, 2020 12:04:09 
Subject: Fwd: A/C debited but no transaction - [email-masked] 

Dear Team, 

Kindly escalate. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 17 September, 2020 13:58:11 
Subject: A/C debited but no transaction - [email-masked] 

Dear Team, 

The customer is complaining that her account was debited twice on Sept 07 under the below mentioned reference IDs. But we are unable to see any transactions on Hybris. Please find attached statement image for your reference. Kindly assist. 

The reference ID's are: 

025133005268 
025144031808 

Regards, 
Nikhil.