Subject: Re: Refund approval
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 21 Oct 2020 17:40:53 -0700 (MST)

Hi team, 

Any updates? 

Regards, 
Hemyar 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 5 October, 2020 04:53:55 
Subject: Refund approval 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1360886 
Order Date: Apr 3, 2020 
Order ID: 6476891402 
Tracking ID: S000832843110 
Total Price: ​ SAR321.00 
Issue Description: customer mail us asking for the refund and in hypers the order delivered on 4/13/20. 
​ 
Case history: the customer contacted us two months ago regarding the refund, and said the courier contacted her to deliver the order after three months of placing the order at that time she already left the town and she informed the delivery guy to cancel the order. 
Customer's history: she has only this order. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar