Subject: POD Issue / Refund approval//Order ID: 6490498762
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Oct 2020 13:26:09 -0700 (MST)

Hi Team, 

Problem Statement : POD Issue / Refund approval. 

Order Date : May 10 , 2020 
Order ID: [ callto:6490498762 | 6490498762 ] 
Tracking ID: S001289464762 
Total value: 395 
Concept: MAX 

Issue Description :The Customer placed the order on May 10 , 2020, Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on Oct 09 , 2020. and we are getting the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end" 

Customer's history : The customer is with us since 4/9/2020 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb