Subject: RE: Missing items /// 2000176209
From: EGYWH ADMIN <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Yasser Elsayed <[email-masked]>, Mohamed Fayez Abdel Rahman Elqady <[email-masked]>
Date: Wed, 21 Oct 2020 14:35:01 +0000

Dears,
Kindly informed that we shipped completely order from our side.

Thank
Best Regards,
Islam Samir | Warehouse E-Commerce In charge
Orient International Trading Ltd | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo |
Mob: +201029973277
 www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 21, 2020 3:12 PM
To: EGYWH ADMIN <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items /// 2000176209
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 5:51:58 PM
Subject: Missing items /// 2000176209

Hi Team,

Ticket- 1508993
Child Ticket- 1593274

Problem Statement: Missing items
Order Date: Sep 20, 2020
Delivery Date: Sep 22, 2020
Order ID: 2000176209
Tracking ID: R852748

Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

Customer history: 2 ITEMS OUT OF 4 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing items are:

161914797 - - Striped Polo Neck T-shirt with Short Sleeves and cost of it is EGP 80
161827582 - - Melange Long Sleeves Sweatshirt with Zip Closure and Hood and cost of the item is EGP 220

I have already created child ticket which was closed without any resolution.

Kindly check and advice.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com