Subject: RE: Wrong Delivery // 6229312359 // 1573176
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 07:11:06 -0700 (PDT)

Dear All,

Please confirm the customer's contact number so we are able to investigate this further.

Kind Regards

Tariq Almadhoun

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 21/10/2020 4:59 PM GMT+04:00

To: [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Wrong Delivery // 6229312359 // 1573176

Hi Team,

Need your assistance in the below case urgently, as the order has been delivered to wrong person.

Thanks & Regards,

Seeta Kunwar

From: "Nitesh Singh" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>

Cc: "Fauzan Musalman" <[email-masked]>

Sent: Wednesday, October 21, 2020 3:07:18 PM

Subject: Wrong Delivery // 6229312359 // 1573176

Hi Team,

Problem Statement:  Wrong Delivery

Order Date : Oct 2, 2020

Order ID: 6229312359

Tracking ID: SD000114916

Assistance Required: Need further assistance

Issue Description: As per the status, order has been delivered, however customer is complaining that he updates a wrong contact number, due to which the order has been delivered to wrong person. Customer contacted to the person whom the order was delivered, however he refused to return it. Courier team also shared the proof of deliver as attached.

Amount paid by the customer: SAR55.00

Customer is now chasing us to find a resolution as the order was paid. Kindly look into this issue and do the needful.

Regards,

Nitesh