Subject: Re: RE: 6223945322 // Delay in order Status update // NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 13:56:05 +0000

Dear Ahmed,     As conveyed in our earlier mail, we have received the update status "Return to Origin" for the concerned AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the concerned AWB couldn't get updated in FarEye further. So, we would request you to please send the correct update status i.e. "RETURNS TO ORIGINAL POSTAL OFFICE" for the shipment as per the current mapping in our system.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 21 Oct at  6:46 PM
                            ,  Ahmed A. Saleh <[email-masked]>  wrote:
                             
 Dear Jessie, 

  

 We have sent Return to origin events as per the below request and screenshot on 22nd September 2020 

  

 
{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المصدر","EventDescription_En":"Return
 to Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317   ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}

 

 

 

  

  

  

 
 
Ahmed Amin Saleh

 
 Software Engineer 

 Mob. +966565795983 

 Land Line: 011289 8757 

 Ext. 18757 

 

 

 

 

  

 
  
 From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Wednesday, October 21, 2020 3:16 PM 
To: Belal A. Bakheet <[email-masked]>; saad i. binshuwayyi <[email-masked]>; FarEye Support <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Ahmed A. Saleh <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked] 
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR 
Importance: High 

 
   
 @Ahmed A. Saleh 

   
 We still didn’t get an update on this. 

   
 This is extremely urgent. 

   
 Fyi 
@Belal A. Bakheet

 

 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

From: Belal A. Bakheet <[email-masked]>
 
Sent: Monday, October 19, 2020 10:21 AM 
To: Jessie Caparas <[email-masked]>; saad i. binshuwayyi <[email-masked]>; FarEye Support <[email-masked]>;
 abdulaziz s. al-hadi <[email-masked]>; Ahmed A. Saleh <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked] 
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR 

 

 
External email sender, please take precaution.

 
 
 Jessie ,  

  

 This should be taken care with our IT .. 

  

 @ Ahmed , please support here.. 

  

 
 Kind Regards, 

 

 

 بلال علي بخيت 

 

 
 
مدير مبيعات تنفيذي للشركات

 
 
مبيعات الشركات

 

 
 
Belal A. Bakhit

 
 
Director of Corporate Sales Manager

 

 
 
Corporate Sales

 

 
 
M. +966 59 944 0011 | T. +966
 11 289 7760

 

 
 
E. [email-masked]
| P. www.sp.com.sa

 

 

 

 

@saudipost | 92 000 57 00

 

 

 Save a tree. Don’t hit print

 

  

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, October 18, 2020 8:18 PM 
To: saad i. binshuwayyi <[email-masked]>; Belal A. Bakheet <[email-masked]>; FarEye Support <[email-masked]>;
 abdulaziz s. al-hadi <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked] 
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR 
Importance: High 

 

 @saad i. binshuwayyi 

   
 We don’t need a confirmation of return.  

   
 As advised by Fareye team, please do the below: 

   
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

   

   
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 Thanks,

 
 
Shailesh Bisht, 

 
 
 Technical Engineer

 

 

 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

From: saad i. binshuwayyi <[email-masked]>
 
Sent: Sunday, October 18, 2020 3:11 PM 
To: Belal A. Bakheet <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>;
 abdulaziz s. al-hadi <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked] 
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR 

 

 
External email sender, please take precaution.

 

Hi all

 

 

 
Returned to the source

 
 
The shipment was returned as requested by the subscriber

 

 

 
Regards,

 
 
Saad

 

 

 

   

 
 
From:
saad i. binshuwayyi
 
Sent:
Sunday, October 18, 2020 1:00 PM 
To:
Belal A. Bakheet‏ <[email-masked]>;
Jessie Caparas‏ <[email-masked]>;
FarEye Support‏ <[email-masked]>;
abdulaziz s. al-hadi‏ <[email-masked]> 
Cc:
[email-masked]; seeta.seeta‏
 <[email-masked]>;
[email-masked];
[email-masked]; Escalations Dxbteam‏
 <[email-masked]>;
[email-masked] 
Subject:
RE: RE: 6223945322 //
Delay in order Status update //
NDR

 

 

   

Hi all

 

 

 
Returned to the source

 

 

 
Regards,

 
 
Saad

 

 

 

From:
Belal A. Bakheet <[email-masked]>
 
Sent:
Saturday, October 17, 2020 8:17 PM 
To:
Jessie Caparas‏ <[email-masked]>;
FarEye Support‏ <[email-masked]>;
abdulaziz s. al-hadi‏ <[email-masked]>;
saad i. binshuwayyi‏ <[email-masked]> 
Cc:
[email-masked]; seeta.seeta‏
 <[email-masked]>;
[email-masked];
[email-masked]; Escalations Dxbteam‏
 <[email-masked]>;
[email-masked] 
Subject:
RE: RE: 6223945322 //
Delay in order Status update //
NDR

 

 

   

@saad

 

 
 
 Kind Regards, 

 

 

 بلال علي بخيت 

 

 
 
مدير مبيعات تنفيذي للشركات

 
 
مبيعات الشركات

 

 
 
Belal A. Bakhit

 
 
Director of  Corporate Sales

 

 
 
Corporate Sales

 

 
 
M. +966 59 944 0011 | T. +966
 11 289 7760

 

 
 
E. [email-masked]
| P. www.sp.com.sa

 

 

 

 
 
 @saudipost | 92 000 57 00 

 

 

 Save a tree. Don’t hit print

 

  

 

 

 
From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Saturday, October 17, 2020 11:04 AM 
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked] 
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR 
Importance: High 

 

 
@Belal A. Bakheet
@abdulaziz s. al-hadi

 
   
 Please do the needful below as advised by Fareye team. 

   
 Tracking ID CRDSAL0067151020 

   
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Thursday, October 15, 2020 11:25 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked] 
Subject: Re: RE: 6223945322 // Delay in order Status update // NDR 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Thu, 15 Oct at 8:48 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

 

 Greetings!! 

 

   

 
 Let us check the above-shared case and we will revert you soon with an update. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks & Regards, 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 15 Oct at 8:40 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 Please update the order status as RTO delivered. 

 

 

 
 22/09/2020        12:46 

 

 

 

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 6:52 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: 6223945322 // Delay in order Status update // NDR 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Team.

 

 

 

 

 
Problem Statement: Order not delivered (RTO)

 

 

Order Date :  Sep 14, 2020

 

 

Order ID: 6223945322

 

 

Tracking ID: CRDSAL0067151020

 

 

Assistance Required: Need Urgent Refund.

 

 

Issue Description: The order was placed on Sep 14, 2020, and shipped with Saudi Post under tracking (CRDSAL0067151020). Now as per Saudi Post the shipment
 has been returned to WH on  Sep 22, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

   

 

 

 
 
From:
"M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 10:27:52 
Subject: 6223945322  //  Delay in order Status update  // NDR

 

 

 

 

 

Problem Statement: Delay in order Status update

 

 

 

 

 
Order Date : 14-Sep-2020

 

 

Order ID: 6223945322

 

 

Tracking ID: CRDSAL0067151020

 

 

 

 

 
Assistance Required: Need to update As NDR

 

 

 

 

 

Issue Description: The order has been return to Origin, so kindly mark it as NDR.

 

 

 

 

 

 

 

 

Regards,

 

 

   

 

 

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 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
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Disclaimer: 
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. 
If you are not an intended recipient, please notify the sender and delete this email from your system.

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

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 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
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