Subject: Fwd: Arabic Language Test - Ahmed hasas
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Wed, 21 Oct 2020 06:28:25 -0700 (MST)

Hi Team, 

Please evaluate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Oct, 2020, at 21:17, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ahmed hasas / (110017) 9380091307 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all, I will tell him that I have already sent him and submitted him the order, so if he said that he did not receive any thing I would ask him about his address and if he gave me a different address I would check the location which I got when I received the order. If I found out that he is right I will tell him that there was a mistake of getting the right location or address and I politely offer him or her my apologies. In addition, I promise the customer to send him the delivery in a short time. As long as it was my mistake I would be patient to whatever his or her response would be as I am the responsible when I expose to such mistakes and I will try my best to be more respectful and honest in order to make a good reputation for the company. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Ahmed Ali. I am from Yemen. I'm 30 years old. I came to India in order to study BA at Noce college and then to apply for a job in India as well. My major is EEE. Before I joined the college, I had studied English language for six months in the institute. Now, I have graduated from the college. I am an interested in working at your company as I found myself skillful and experienced in such work. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الزبون الجيد بامكاننا التعامل معه بكل السهوله و بامكاننا اقناعه بان يكون زبون رسمي اما الزبون المتقلب المزاج يكون من اصعب اقناعه بان يكون زبون مستمر بس يعتمد على العميل اذا كان العميل يجيد الله الخطابه فباستطاعته اقناع الزبون 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اولا اوجيد للغه الخطابه و الاقناع 
ثانيا بامكاني تحديد عقليت الزبون 
ثالثا بامكاني اقناع الزبون بكل السهوله 
رابعا اوجيد قراءه العقول 
خامسا اولا و اخيرا حسن المعامله و الاخلاق و لباقت الكلام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد ذهبت الى عده مدن في اليمن و الهند فكانت مدن رائعه الجمال و مبهره وثقافه مختلفه و طابع حظاري مختلف و كل مدينه لها مميزاتها و اسلوب تعاملها الراقي ف مثلا ذهبت الى مدينه صنعاء و هيه عاصمه اليمن و هيا تعتبر من اقدم المدن في العالم و اقدم الحضارات و هي اول مدينه في التاريخ البشري و من اسس مدينه صنعاء هوا سام بن نوح و تنسب له و قد دخلت في منظمه اليونسيف كا المدينه الاقدم ولا زالت يسكنها السكان الا يومنا هذا و فيها عده معالم منها باب اليمن وهوه يتكون من سبعه ابواب محيطه بلمدينه من جميع الجهات و ايضا دار الحجر و شبام كوكبان و لها اثارها المعمالريه و الهندسيه الملفته لنظر و المثيره لدهشه و الثقافه الحضاويه و الحياه اليوميه 
التي يعيشها سكانها البسطاء ف دار الحجر مبني على صخره فتندهش مد الهندسه المعماريه و الابداع في البناء فتندهش من بنائه فوق الصخره في زمن لايوجد فيه معدات بناء او رافعات بحيث تساعدهم الى ااصعود الا فوق الصخره التي لا يوجد اليها ممر ثانيا شبام كوكبان هيا عباره عن قلعتان متقابلتان فوق جبلين متقابلين منفصلين عن بعض و في احد القلاع يوجد اليها ممر اما الاخرا لا يوجد الايها ممر و في الليل القلعتان تشع بانور فهذا يثير الدهشه و في اساطير تتكلم عن بناء القلعتان انهو من بناها هم الجن و في اسطوره اخرا تقول انهو كان ملك في اليمن كان يملك جيوش من الجن و استعان بهم على بنائها ء