Subject: RE: RE: 6223945322 // Delay in order Status update // NDR
From: "Ahmed A. Saleh" <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Belal A. Bakheet" <[email-masked]>, "saad i. binshuwayyi" <[email-masked]>, "FarEye Support" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 21 Oct 2020 13:16:37 +0000

Dear Jessie,

We have sent Return to origin events as per the below request and screenshot on 22nd September 2020

{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المصدر","EventDescription_En":"Return to Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317   ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}

Ahmed Amin Saleh
Software Engineer
Mob. +966565795983
Land Line: 011289 8757
Ext. 18757
[SP]<http://www.sp.com.sa/>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Wednesday, October 21, 2020 3:16 PM
To: Belal A. Bakheet <[email-masked]>; saad i. binshuwayyi <[email-masked]>; FarEye Support <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Ahmed A. Saleh <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR
Importance: High

@Ahmed A. Saleh<mailto:[email-masked]>

We still didn’t get an update on this.

This is extremely urgent.

Fyi @Belal A. Bakheet<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 10:21 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR

External email sender, please take precaution.
Jessie ,

This should be taken care with our IT ..

@ Ahmed , please support here..

Kind Regards,

بلال علي بخيت

مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of Corporate Sales Manager

Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400814884&sdata=hDrO%2BXLYzwYqqR2a2TBaWlRfDqswDHPKI6YZkJgexN4%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400824837&sdata=UdWyKzuITT7NMS1yrMgE9Vs59wL2FuZE2Mzc8c%2F8R7U%3D&reserved=0>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 8:18 PM
To: saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR
Importance: High

@saad i. binshuwayyi<mailto:[email-masked]>

We don’t need a confirmation of return.

As advised by Fareye team, please do the below:

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400824837&sdata=gANwIpHLqXcQX4tiKr9ldrn378VExCpNOHJ59%2FCzhto%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400834796&sdata=PU3kz%2BsCI4QXGOjauGcocwCP8NOiuQ59tuUM%2Fb5k5Uw%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 3:11 PM
To: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR

External email sender, please take precaution.
Hi all

Returned to the source
The shipment was returned as requested by the subscriber

Regards,
Saad

From: saad i. binshuwayyi
Sent: Sunday, October 18, 2020 1:00 PM
To: Belal A. Bakheet‏ <[email-masked]<mailto:[email-masked]>>; Jessie Caparas‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR

Hi all

Returned to the source

Regards,
Saad

From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 8:17 PM
To: Jessie Caparas‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi‏ <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR

@saad

Kind Regards,

بلال علي بخيت

مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of  Corporate Sales

Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400834796&sdata=RdB%2BhHQw7ULnEfdU%2BBY35eactyETXJb8OTs1FgYKQok%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400844748&sdata=fl8%2BxzpOds0Igo28Bg6Ofb5HYGJdOVSb0FWPnpwoVCI%3D&reserved=0>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Jessie Caparas [mailto:[email-masked]]
Sent: Saturday, October 17, 2020 11:04 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: 6223945322 // Delay in order Status update // NDR
Importance: High

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Please do the needful below as advised by Fareye team.

Tracking ID CRDSAL0067151020

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 11:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: 6223945322 // Delay in order Status update // NDR

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400844748&sdata=WMx2oEws2zjqlqZI8QuDYyn%2FuKolAHOIpm8f8k6Yt%2B0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400854703&sdata=cgv05WSf%2B19ng53SRXGgFw7ZZny7VEIBop%2Fy72mEcQ8%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400854703&sdata=OxN6z2zQ46w4Vc%2BnXfYwEuEmLMYn5PTWeHPAOw6t3sI%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 15 Oct at 8:48 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings!!

Let us check the above-shared case and we will revert you soon with an update.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400874617&sdata=aHwJ59Cm75a7hff1k16Mooq5wgHOMyKRayn%2FL33wpfM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400884576&sdata=FxB%2Bqh%2F6Wa2hWOoI7nPF6i5a0a4wZXsw6N62bPnVX%2FI%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400884576&sdata=%2BE5PHs%2Fq%2F%2BYC6xiuYWCFLxUF2KLxAAqvvrYWdaHHSgs%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 15 Oct at 8:40 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please update the order status as RTO delivered.

22/09/2020        12:46

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 6:52 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: M Ataullah <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: 6223945322 // Delay in order Status update // NDR
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 14, 2020
Order ID: 6223945322
Tracking ID: CRDSAL0067151020
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 14, 2020, and shipped with Saudi Post under tracking (CRDSAL0067151020). Now as per Saudi Post the shipment has been returned to WH on  Sep 22, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 10:27:52
Subject: 6223945322  //  Delay in order Status update  // NDR

Problem Statement: Delay in order Status update

Order Date : 14-Sep-2020
Order ID: 6223945322
Tracking ID: CRDSAL0067151020

Assistance Required: Need to update As NDR

Issue Description: The order has been return to Origin, so kindly mark it as NDR.

Regards,

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C108781bdfbab4872883708d873f7184d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386852400894528&sdata=mC3LnSDDK1KTkxlf23CPvZNhkVMESZYBzOXzIYmeJlo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>