Subject: Re: Amount Deduction // [email-masked] // 1464757
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Date: Wed, 21 Oct 2020 05:35:26 -0700 (MST)

Hi Mustafa, 

In the below case the customer is claiming that he was charged KWD 58.830. However, as per the hybris there is no order. 

Requesting you to kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Friday, September 11, 2020 2:56:12 PM 
Subject: Amount Deduction // [email-masked] // 1464757 

Hi Team, 

With reference to email address: [email-masked], Customer is complaining that an amount was deducted on 07 Sept, 2020 however as per our records, no order was placed on that date. 

Customer provided the statement as attached. 

Kindly look into this and do the needful. 

Thanks, 
Nitesh