Subject: Missing items /// 2000176209
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Oct 2020 05:21:58 -0700 (MST)

Hi Team, 

Ticket- 1508993 
Child Ticket- 1593274 

Problem Statement: Missing items 
Order Date: Sep 20, 2020 
Delivery Date: Sep 22, 2020 
Order ID: 2000176209 
Tracking ID: R852748 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

Customer history: 2 ITEMS OUT OF 4 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are: 

161914797 - - Striped Polo Neck T-shirt with Short Sleeves and cost of it is EGP 80 
161827582 - - Melange Long Sleeves Sweatshirt with Zip Closure and Hood and cost of the item is EGP 220 

I have already created child ticket which was closed without any resolution. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani