Subject: Knet Refund issue //// 8202023881
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Oct 2020 04:48:15 -0700 (MST)

Hi Team, 

Ticket no: 1484065 
Hybris Ticket Id: 03657015 
Email: [email-masked] 

Problem Statement: Knet Refund issue 

Order Date : Sep 8, 2020 
Order ID: 8202023881 

Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order on 7 Sep, 2020, but we can not see any order on 7 Sep, 2020. However, we can see there is 1 order which was on validation cancelled on 8 Sep, 2020 with the same amount. ​ 

Details: 

Transaction Id: 025111031929 
Amount: KWD 22.030 
Date: 7 Sep, 2020 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani