Subject: Re: Damaged item // 8394679417 // 1390563
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 21 Oct 2020 04:29:23 -0700 (MST)

Hi Team, 

Is there any update on this ase? 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 9 October, 2020 18:41:41 
Subject: Damaged item // 8394679417 // 1390563 

Hi Team, 

WWD DAMAGED ITEM 

Problem Statement: Home Centre TEAM 

Order Date : Jul 29, 2020 

Order ID: 8394679417 
Tracking ID: 00118000016009679 
Assistance Required: Damaged Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item as damaged, customer also provided us the picture of damaged item.Now customer is asking for return and refund/ exchange the item. 

Child ticket: 1514074 has been created, however no update received from the team yet. 

So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Nitesh