Subject: Re: Refund Follow up! // 6227203513 // 1531525
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 03:52:33 -0700 (MST)

Hi Team, 

We need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Wednesday, October 21, 2020 2:14:00 PM 
Subject: Refund Follow up! // 6227203513 // 1531525 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 25, 2020 

Order ID: 6227203513 
Return Tracking ID: 45522686720, 45082021283 
Assistance Required: Need refund to customer 
RMA: 1000032694 

Issue Description: Customer raised a return request for 4 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1584259 has been created, however no update received from the team. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh