Subject: RE: Postaplus Payment Link
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 21 Oct 2020 10:50:25 +0000

Hi All,

Related to the below email sent last August, please escalate such cases moving forward to Kuwait Finance team now instead of Postaplus team.

Continue to loop escalations team, Midhun Madhu and Reddy Prasad.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Monday, August 10, 2020 9:10 PM
To: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Cc: Saurabh <[email-masked]>; deeksha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Postaplus Payment Link
Importance: High

Hi Team,

For customers who claims to have paid Postaplus via the payment link and payment method is COD, please escalate the concern to [email-masked]<mailto:[email-masked]>

Also loop [email-masked]<mailto:[email-masked]> [email-masked]<mailto:[email-masked]> and me.

This is what Postaplus team will do once you drop an email to Farah Humaidan:

  *   POSTAPLUS Finance team will check if customer paid through link or not
  *   After confirmation given from POSTAPLUS finance it will move to their CS Team to contact the customer for refund
  *   No use of customer calling POSTAPLUS to get the refund, without confirmation from finance they cannot process it
  *   Refund process usually takes 5-8 days

Let me know if there is any clarification or doubt. This applies to POSTAPLUS Kuwait only.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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