Subject: Re: RE: Refund not processed for NDR order - ID 6227672080
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 09:45:13 +0000

Dear Malik,      As per your confirmation we are proceeding with the ticket # 167110 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b3f7130331c4fcf9b70a6b3fb8acb067d428a2b6b8df8280a41b4440e89b5ca5 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Wed, 21 Oct at  3:13 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi Tamkin, 

  

 Its done. Thanks 

  

 Regards, 

 Malik  

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Wednesday, October 21, 2020 1:36 PM 
To: Malik Ismail <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>;
 [email-masked]; [email-masked] 
Subject: Re: RE: Refund not processed for NDR order - ID 6227672080 

 

 
External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 We have done the required changes, please check and confirm. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b3f7130331c4fcf9b70a6b3fb8acb067d428a2b6b8df8280a41b4440e89b5ca5 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

On Wed, 21 Oct at 1:41 PM
, Bhaskar Mandelia <[email-masked]> wrote:

 

 
 @FarEye Support
 – Please proceed as per below request from Imran.  

 

 

 

 
 From: Mohd Imran <[email-masked]>
 
Sent: Wednesday, October 21, 2020 12:10 PM 
To: Shatakshi Pandey <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]> 
Subject: FW: Refund not processed for NDR order - ID 6227672080 
Importance: High 

 

 

 
 Hi Shatakshi/Vishwajeet, 

 

 

 
 Please get the below order marked as RTO on fareye, as per Saudi post order is already RTO. 

 

 

 
 Order ID: 6227672080. 

 
 
 Tracking ID: CRDSAL0074704620 

 

 

 

 

   

 

 

 

 

 

 

 

Regards,

 

 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Wednesday, October 21, 2020 6:52 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: Refund not processed for NDR order - ID 6227672080 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly assist us to mark the below order NDR, as per SaudiPost the shipment has been Returned to Origin, But in hybris the status is still IN TRANSIT. 

 

 

 

 

 
Order ID: 6227672080.

 

 

Tracking ID: CRDSAL0074704620

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

 

 

 

 
From:
"Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, October 18, 2020 6:25:55 AM 
Subject: Refund not processed for NDR order - ID 6227672080

 

 

 

 

 

Dear Team,

 

 

 

 
 
With regards to Order ID 6227672080, the customer has denied the delivery and the status of the order is RTO on Oct 06 (AWB CRDSAL0074704620). Kindly assist with
 the refund.

 

 

 

 
 
Please find attached screenshots for your reference.

 

 

 

 
 
Regards,

 

 

Nikhil.

 

 

   

 

 
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www.landmarkgroup.com  

 

 

167110:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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