Subject: RE: Wrong Items have been Returned//Order ID: 6218433504
From: Mohd Imran <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 09:07:28 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Please scan and process refund for below order. Item already delivered to warehouse.

Order Date : Aug 24, 2020
Order ID: 6218433504
Tracking ID: 46173330162
RMA: 24071765

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 21, 2020 8:17 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Wrong Items have been Returned//Order ID: 6218433504
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the below RMA. the items has been retuned to Conclo on 12 Sep 2020 under AWB: 46173330162. We have created a child ticket we have received no update.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 3:02:49 AM
Subject: Wrong Items have been Returned//Order ID: 6218433504

Hi Team,

Problem Statement: Wrong Items have been Returned
Order Date : Aug 24, 2020
Order ID: 6218433504
Tracking ID: 46173330162
RMA: 24071765

Assistance Required: Need Return the wrong items to the customer.

Issue Description: The customer has returned wrong items by aramex team and as per the Aramex website the return items have been delivered to WH on 12 Sep 2020 . So we request you to deliver the items that have been received to WH customer asap.

Regards,
Ebrahim Hageb

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