Subject: Re: Order status updating / compensation 6451166996
From: Namrita Kanjani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, Raveen Sethupathy <[email-masked]>, Ron Thomas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmed Alkinj <[email-masked]>, Apoorv Joshi <[email-masked]>, Ansh Kapur <[email-masked]>, Salman Mamajiwala <[email-masked]>
Date: Wed, 21 Oct 2020 08:39:23 +0000

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: sheet attached with 10 codes|Start Date: 21.10.2020 00:00:00|End Date: 06.12.2020 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A

Value: 100 SAR|Minimum Threshold Value: 500 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 10|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Shakeeb Arsalan <[email-masked]>
Date: Wednesday, October 21, 2020 at 12:09 PM
To: "[email-masked]" <[email-masked]>, Raveen Sethupathy <[email-masked]>, Ron Thomas <[email-masked]>, Namrita Kanjani <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmed Alkinj <[email-masked]>, Apoorv Joshi <[email-masked]>
Subject: Re: Order status updating / compensation 6451166996

External email sender, please take precaution.
Hi Team,

Order: 6451166996
Concept: MAX

Please refer to the approval in the trail mail, and Kindly create 10 Vouchers as per the following:

Amount: 100 SAR
Threshold: 500 SAR
Validity: 45 days

Regards
Shakeeb

________________________________
From: "Ameay Kumar" <[email-masked]>
To: "Mohd Imran" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmed Alkinj" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Wednesday, October 21, 2020 12:59:33 PM
Subject: RE: Order status updating / compensation 6451166996

Hello Imran,

Please go ahead with this.

Ameay

From: Mohd Imran <[email-masked]>
Sent: Wednesday, October 21, 2020 11:28 AM
To: Ameay Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; [email-masked]; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: FW: Order status updating / compensation 6451166996

Hi Ameay,

Kindly approve to create 10 manual voucher for 100 each applicable on purchase of 500, as per the offer going on in previous year (Refer email attachment)

Customer approached us after 11 months and requested for the offer.

Please let us know by any chance we can help him.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 6:37 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Alkinj <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Order status updating / compensation 6451166996

External email sender, please take precaution.
Hi Team,

Issue statement: Order status update
Order Date: Nov 13, 2019
Order: 6451166996

Issue description: The customer place the order on 13th of Nov for more than 1000 SAR so he was promised to get 10 vouchers worth 1000 SAR (as per the attachment),
the status is not updated till now and the customer did not get the voucher yet.

the customer now is asking for the vouchers

Please assist in getting the status updated, and advise how can we compensate the customer.

Regards
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com