Subject: RE: Refund for Order ID 9799545879 not yet processed
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Oct 2020 08:15:51 +0000

Hi Fauzan,

Manual refund processed for the same.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 21, 2020 7:24 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund for Order ID 9799545879 not yet processed

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 4:07:54 AM
Subject: Refund for Order ID 9799545879 not yet processed

Hi Team,

With regards to above mentioned Order ID the customer has confirmed that the returns were collected from him but the Aramex team is telling that the collection has been cancelled. Raised child tickets for the confirmation from WH but the child tickets are closed. Also, as per the online tracking the status is In-transit but still the Aramex team is telling that the collection has been cancelled.

Problem Statement: Late Delivery
Order Date : 26 Aug 2020
Order ID: 9799545879
Return Tracking ID: 46036511916;H302902
RMA: 43353210
Assistance Required: Need urgent delivery

Issue Description: As per the online tracking, we can see that the status is In-Transit. Kindly confirm to us under which AWB the items were returned back to us.

Kindly assist.

Regards,
Nikhil.

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