Subject: RE: Refund not initiate / 6214906110 and 6214064993
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 21 Oct 2020 07:55:51 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

Please raise it to JIRA to process refund. Item scanned in warehouse.

Do attach below screenshot in JIRA ticket.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 20, 2020 8:06 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not initiate / 6214906110 and 6214064993

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 9:32:49 PM
Subject: Refund not initiate / 6214906110 and 6214064993

Hi Team,

The return items have been delivered to the warehouse from both orders but amount has not been refunded so we've escalated to the warehouse but did not received any response from their side.
Customer is chasing us on chat and he is saying that he will submit a complaint to the ministry of trade.

So we request you please do the needful and help us to refund his amount as soon as possible.

Order ID: 6214906110 and 6214064993
Tracking ID: 46071593794 and  46174455283
Collection Reference: H133CAB and H3176DE

RMA: 24065022 and 24121653

Ticket number - 1581556

We are looking forward to your reply.

Reagrds
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com