Subject: Re: Late delivery: case id - 1541048 Order Number: 9784096465
From: FODEL Support UAE <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, "seeta.seeta" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 21 Oct 2020 11:43:34 +0400

Hi Mohd,

Status:
ORDER_CANCELLED

This shipment is not handed to our drivers.

Please do not hesitate to contact us for any further assistance.

Thanks & Regards,

*Amylin Sedo*

*Customer Support Group*
Email    [email-masked]
Mobile  +971588372854
 Tel.      +97145571774

<https://fodel.com/>

On Wed, Oct 21, 2020 at 11:32 AM Mohd Imran <[email-masked]>
wrote:

> Hi @FODEL Support UAE <[email-masked]>,
>
>
>
> Please confirm the status on below order.
>
>
>
> Order # 9784096465
>
> AWB # LM355174119
>
>
>
> *Regards*,
>
> Mohd. Imran
>
> Customer Support WEB TEAM.
>
> Landmark Tower, Dubai
>
> +971-45172116
>
>
>
> *From:* Seeta Seeta <[email-masked]>
> *Sent:* Wednesday, October 21, 2020 10:26 AM
> *To:* Jessie Caparas <[email-masked]>; Malik Ismail <
> [email-masked]>
> *Cc:* Escalations Dxbteam <[email-masked]>; Manish
> Kumar <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan
> Musalman <[email-masked]>; Escalations Dxbteam <
> [email-masked]>
> *Subject:* Re: Late delivery: case id - 1541048 Order Number: 9784096465
> *Importance:* High
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> The customer is sending us constant emails regarding his order, the order
> was placed on 5/23/2020 and till now the order status is In Transit with
> Fodel tracking id LM355174119.
>
>
>
> Requesting you to assist us in cancelling the order as the customer is
> very frustrated and angry.
>
>
>
>
>
>
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"Fauzan Musalman" <[email-masked]>
> *To: *"escalations dxbteam" <[email-masked]>
> *Cc: *"Seeta Seeta" <[email-masked]>, "Manish Kumar" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Apoorv Joshi" <[email-masked]>
> *Sent: *Saturday, October 10, 2020 4:56:08 AM
> *Subject: *Late delivery: case id - 1541048 Order Number: 9784096465
>
>
>
> Hi Team
>
>
>
> Kindly assist us to cancel below order as the status is store in transit
> since 25 May 20. and now customer asking for refund.
>
>
>
> Regards,
>
> Fauzan
>
>
> ------------------------------
>
> *From: *"Manish Kumar" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Cc: *"Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad,
> Musalman" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Friday, 9 October, 2020 17:09:33
> *Subject: *Late delivery: case id - 1541048 Order Number: 9784096465
>
>
>
> Hi Team,
>
>
>
> Please note that we have received an update from the warehouse: *Regarding
> this order we have not received the products from the concepts.*
>
>
>
> Problem statement - Late delivery - Shipment has not been handed over to
> the courier team.
>
>
>
> case id - 1541048
>
> Order Number: 9784096465
>
> Order Created: 5/23/2020
>
> AWB - LM355174119
>
>
>
> Kindly arrange the delivery for the above order on priority today only as
> the customer is chasing us for his order.
>
>
>
> Regards,
>
> Manish
>
>
> This e-mail message (which includes attachment/s thereto, if any, and the
> information therein), is legally privileged, proprietary, strictly
> confidential and exempt from disclosure, which is not waived or lost by
> mis-transmission or error. If you are not the original intended recipient
> of this message, it may be unlawful and illegal for you to read, print,
> retain, copy, disseminate, disclose or otherwise use this message, or take
> any action in reliance on it, and the same is prohibited and forbidden. If
> you have received this email in error, please notify the sender immediately
> by return reply and delete the message from your system without printing or
> making a copy. Neither the sender nor we are liable for any loss or damage
> as a result of this message, or for any delay, interception, corruption,
> virus, error, omission, improper or incomplete transmission thereof.
> www.landmarkgroup.com
>