Subject: RE: Late delivery: case id - 1541048 Order Number: 9784096465
From: Mohd Imran <[email-masked]>
To: FODEL Support UAE <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 21 Oct 2020 07:32:39 +0000

Hi @FODEL Support UAE<mailto:[email-masked]>,

Please confirm the status on below order.

Order # 9784096465
AWB # LM355174119

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 21, 2020 10:26 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late delivery: case id - 1541048 Order Number: 9784096465
Importance: High

External email sender, please take precaution.
Hi Team,

The customer is sending us constant emails regarding his order, the order was placed on 5/23/2020 and till now the order status is In Transit with Fodel tracking id LM355174119.

Requesting you to assist us in cancelling the order as the customer is very frustrated and angry.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 4:56:08 AM
Subject: Late delivery: case id - 1541048 Order Number: 9784096465

Hi Team

Kindly assist us to cancel below order as the status is store in transit since 25 May 20. and now customer asking for refund.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 17:09:33
Subject: Late delivery: case id - 1541048 Order Number: 9784096465

Hi Team,

Please note that we have received an update from the warehouse: Regarding this order we have not received the products from the concepts.

Problem statement - Late delivery - Shipment has not been handed over to the courier team.

case id - 1541048
Order Number: 9784096465
Order Created: 5/23/2020
AWB - LM355174119

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.

Regards,
Manish

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