Subject: FW: Order status updating / compensation 6451166996
From: Mohd Imran <[email-masked]>
To: Ameay Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "[email-masked]" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 21 Oct 2020 07:28:11 +0000

Hi Ameay,

Kindly approve to create 10 manual voucher for 100 each applicable on purchase of 500, as per the offer going on in previous year (Refer email attachment)

Customer approached us after 11 months and requested for the offer.

Please let us know by any chance we can help him.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, October 21, 2020 6:37 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ahmed Alkinj <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Order status updating / compensation 6451166996

External email sender, please take precaution.
Hi Team,

Issue statement: Order status update
Order Date: Nov 13, 2019
Order: 6451166996

Issue description: The customer place the order on 13th of Nov for more than 1000 SAR so he was promised to get 10 vouchers worth 1000 SAR (as per the attachment),
the status is not updated till now and the customer did not get the voucher yet.

the customer now is asking for the vouchers

Please assist in getting the status updated, and advise how can we compensate the customer.

Regards
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Next order voucher issue
From: Ameay Kumar <[email-masked]>
To: Jason Dsouza <[email-masked]>, Malik Ismail <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Souline Hallal <[email-masked]>, Anais Zerdazi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 28 Nov 2019 09:21:04 +0000

Hello All,

Limiting the group:

@Jason Dsouza<mailto:[email-masked]> here are the code detail

•            Voucher Value (% or AED/SAR/BHD): 100 off
•            Voucher Code (in case of Promotional Voucher):  UNIQUE codes
•            Total number of redeemable vouchers: 20000
•            Redemptions per Customer (Single/Numerous): Single
•            Voucher Start and End Date: 28th Nov to 1st January
•            Voucher Order Threshold (If any):   500
•            Voucher validity (Concept/Region): KSA
•            Reason for the Voucher to be created: Next purchase

From: Jason Dsouza &lt;[email-masked]&gt;
Sent: Thursday, November 28, 2019 9:36 AM
To: Ameay Kumar &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Mustehsan Siddiqui &lt;[email-masked]&gt;; Souline Hallal &lt;[email-masked]&gt;; Anais Zerdazi &lt;[email-masked]&gt;
Cc: Bala Subramaniam &lt;[email-masked]&gt;; Sonali Shyam &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;
Subject: Re: Next order voucher issue

@Ameay Kumar<mailto:[email-masked]>

Could you please send in the details of the voucher code that needs to be created.

Best Regards
Jason Dsouza

From: Ameay Kumar &lt;[email-masked]<mailto:[email-masked]>&gt;
Date: Wednesday, November 27, 2019 at 7:42 PM
To: Malik Ismail &lt;[email-masked]<mailto:[email-masked]>&gt;, Mustehsan Siddiqui &lt;[email-masked]<mailto:[email-masked]>&gt;, Souline Hallal &lt;[email-masked]<mailto:[email-masked]>&gt;, Jason Dsouza &lt;[email-masked]<mailto:[email-masked]>&gt;, Anais Zerdazi &lt;[email-masked]<mailto:[email-masked]>&gt;
Cc: Bala Subramaniam &lt;[email-masked]<mailto:[email-masked]>&gt;, Sonali Shyam &lt;[email-masked]<mailto:[email-masked]>&gt;, Escalations Dxbteam &lt;[email-masked]<mailto:[email-masked]>&gt;
Subject: Re: Next order voucher issue

Hello Malik,

We don't have a list of customers, so my suggestion is to get list of 10000 unique ncodes created.

When the customer call in take their order number based on their order value issue them coupons.

@Anais Zerdazi<mailto:[email-masked]> and @Souline Hallal<mailto:[email-masked]> when you see the issues on Twitter please ask customers to dm their contact details and order numbers. Please have this information shared with the customer service team.

@Jason Dsouza<mailto:[email-masked]> please create the voucher codes for the customer service team.

Best,
Ameay

Get Outlook for Android<https://aka.ms/ghei36>

  ________________________________
From: Malik Ismail &lt;[email-masked]<mailto:[email-masked]>&gt;
Sent: Wednesday, November 27, 2019, 19:35
To: Mustehsan Siddiqui; Ameay Kumar; Souline Hallal; Jason Dsouza
Cc: Bala Subramaniam; Sonali Shyam; Escalations Dxbteam
Subject: RE: Next order voucher issue

Hi @Ameay Kumar<mailto:[email-masked]>,

Please note we are receiving a lot of complaints regarding below voucher promotion.

Kindly share the list of the customers, so we can get the vouchers issued by content team.

Regards,
Malik Ismail
From: Mustehsan Siddiqui
Sent: Sunday, November 24, 2019 9:48 AM
To: Ameay Kumar &lt;[email-masked]<mailto:[email-masked]>&gt;; Souline Hallal &lt;[email-masked]<mailto:[email-masked]>&gt;; Jason Dsouza &lt;[email-masked]<mailto:[email-masked]>&gt;
Cc: Bala Subramaniam &lt;[email-masked]<mailto:[email-masked]>&gt;; Sonali Shyam &lt;[email-masked]<mailto:[email-masked]>&gt;; Escalations Dxbteam &lt;[email-masked]<mailto:[email-masked]>&gt;
Subject: Re: Next order voucher issue

Hi Ameay,

Can you share the list of the customers, we can get the vouchers issued by content team.

Moreover customers complained about the ‘T&amp;Cs’ were unclear for this voucher, we would need complete ‘T&amp;Cs’.

Regards,
Mustehsan

From: Ameay Kumar &lt;[email-masked]<mailto:[email-masked]>&gt;
Date: Sunday, 24 November 2019 at 6:52 AM
To: Mustehsan Siddiqui &lt;[email-masked]<mailto:[email-masked]>&gt;, Souline Hallal &lt;[email-masked]<mailto:[email-masked]>&gt;, Jason Dsouza &lt;[email-masked]<mailto:[email-masked]>&gt;
Cc: Bala Subramaniam &lt;[email-masked]<mailto:[email-masked]>&gt;, Sonali Shyam &lt;[email-masked]<mailto:[email-masked]>&gt;
Subject: Next order voucher issue

Hello all,

Earlier this month we had launched a campaign nthat gave people 100 off 500 voucher codes for next purchase once their current order was delivered. This promotion has failed as the customers never received the vouchers on email.

@Souline Hallal<mailto:[email-masked]> wheh your team responds to these queries please ask customers to dm their order number.

@Mustehsan Siddiqui<mailto:[email-masked]> can you please help issuing the voucher codes to the customers.

@Jason Dsouza<mailto:[email-masked]>please extend support in getting the codes created on priority

Cheers,
Ameay

Get Outlook for Android<https://aka.ms/ghei36>