Subject: Re: Arrange a call back on the contact number - 0571959296, Case id - 1541654 Order ID: 6225595190
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 21 Oct 2020 00:21:17 -0700 (MST)

Hi Team, 

Can you please arrange a callback to the below customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 21, 2020 11:29:26 AM 
Subject: Arrange a call back on the contact number - 0571959296, Case id - 1541654 Order ID: 6225595190 

Hi Team, 

Please note that the the customer wants us to arrange a call back on the contact number - 0571959296 

The earlier tracking number for collection was invalid hence we have raised the new collection request for his order and inform the same to the customer. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 1541654 
Order Date: 9/20/2020 
Order ID: 6225595190 
Tracking ID: 46289086126 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was recreated on 10/21/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish