Subject: RE: RE: Refund Not Processed Order ID: 6227464462
From: Mohd Imran <[email-masked]>
To: "[email-masked]" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "haytham m. aldokhail" <[email-masked]>, "Ahmed M. Shuwaykan" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, K Nayan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, FarEye Support <[email-masked]>
Date: Wed, 21 Oct 2020 06:57:34 +0000

Hi @[email-masked]<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]> @haytham m. aldokhail<mailto:[email-masked]> @Ahmed M. Shuwaykan<mailto:[email-masked]>,

Please mark the below AWB to "RETURNS TO ORIGINAL POSTAL OFFICE" in order to process customer’s refund.

AWB # CRDSAL0072425220

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: FarEye Support <[email-masked]>
Sent: Tuesday, October 20, 2020 7:49 PM
To: Mohd Imran <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; K Nayan <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Refund Not Processed Order ID: 6227464462

External email sender, please take precaution.
Dear Imran,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/45663eee0c9bc6bc94596ba86fcd1b1c58a0b7de6bd7c5a453606f61bc6c9070<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F45663eee0c9bc6bc94596ba86fcd1b1c58a0b7de6bd7c5a453606f61bc6c9070&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C875a8b7f163a4b2726ae08d8750fa7d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388057391589945%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MYGEx0JpGLOM%2BOHEBLZ%2B13mMIAToUUVhfzOWhGx1qQQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C875a8b7f163a4b2726ae08d8750fa7d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388057391599940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XUH75OrREonEbdlJpd4xoUX%2F3nRHY4dCbBjkyRDgjG4%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

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On Tue, 20 Oct at 12:50 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mohd,​

We would like to inform you that we have received your concern regarding the status update, we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/45663eee0c9bc6bc94596ba86fcd1b1c58a0b7de6bd7c5a453606f61bc6c9070<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F45663eee0c9bc6bc94596ba86fcd1b1c58a0b7de6bd7c5a453606f61bc6c9070&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C875a8b7f163a4b2726ae08d8750fa7d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388057391639921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R2hIYkewoCa8A4NGupw5nzFJnsDa%2BLUWz3NwmJOLk6Q%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C875a8b7f163a4b2726ae08d8750fa7d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388057391639921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZaNYNWzI8evNM%2FOpQoy3iT7UIJKyjv%2FaOjp2vfrfaNE%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C875a8b7f163a4b2726ae08d8750fa7d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388057391649920%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bYW9QKY4lNnjYEDshs7lf2QCAK78a2IXJvB2f7zUWDY%3D&reserved=0>

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On Tue, 20 Oct at 12:45 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>

Please mark order # 6227464462 and AWB # CRDSAL0072425220 as RTO. Shipment returned by courier on 04th October 11:43.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk4MDU1MjgsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.IRJpxrqXfQ43XgaPDaQmYUNIZ1ONNGd-2l9gzO3mVGw]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 7:09 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed Order ID: 6227464462
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Not Marked as NDR
Order Date: Sep 26, 2020
Order ID: 6227464462
Tracking ID: CRDSAL0072425220
Assistance Required: Marked as NDR
Issue Description: The order has been returned back to our warehouse on 04/10/2020 but still status not marked as NDR so please update the status so refund can be initiate.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 2:48:08 AM
Subject: Refund Not Processed Order ID: 6227464462

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 26, 2020
Order ID: 6227464462
Return Tracking ID: CRDSAL0072425220

Assistance Required: Need refund for customer.

Issue Description: order was placed on Sep 26, 2020 and was shipped to Saudi post on Sep 27, 2020, However as per Saudi post website the order has been returned to shipper on 04 Oct 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer.
Kindly process the refund asap .

Regards,
Ebrahim Hageb

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