Subject: RE: Need POD
From: Jessie Caparas <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Manager Andalus <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 06:56:09 +0000

Thanks @Vijay mandal (TCS)<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Vijay mandal (TCS) <[email-masked]>
Sent: Wednesday, October 21, 2020 10:37 AM
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Manager Andalus <[email-masked]>; LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Need POD

Hi Jessie,

Please find POD for the order.

ORDER_NO                         :               6221247978
ASSIGNED_TO_USER_ID                :jdhcpksa\147593
VERIFICATION_ID :                           2205716117
CUSTOMER_NAME :                        Khadija
VERIFICATION_METHOD              Proof of Residence
Update_Time :                                 18-OCT-2020 16:47:02

Regards,
Vijay
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 9:05 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Manager Andalus <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need POD
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please provide proof of collection for order ID 6221247978

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 9:12 AM
To: Manager Andalus <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Need POD
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Need proof of collection.
Order ID: 6221247978
Store code: ShoeMart21137

Kindly share with us the proof of collection as customer claiming that has not collected the order.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 22:44:22
Subject: Need POD

Hi Team

Problem Statement: Pickup complete but the customer did not receive the order

Order Date: Sep 4, 2020
Order ID: 6221247978
Tracking ID: 622124797823999991
Store code: ShoeMart21137
Total Price: SAR55.00

Assistance Required: Need POD

Issue Description: As per the Hybris the order has been marked "Pickup complete" but the customer is claiming that he did not receive the order, as I have escalated the store for POD but I did not get any confirmation so Kindly check and share with us the POD and customer ID.

Case History: The customer reached out to us on Sep 4, 2020, for the follow-up for the order.

Customer's History: The customer has placed his 18 order with us.

Assistance Required: We request you please do the needful.

Thanks & Regards,
Hafizullah.

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