Subject: RE: Refund Approval - Missing Item case - Order ID 6230966429, Item ID 162326415
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 06:23:18 +0000

Hi Fauzan,

Refund processed.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 21, 2020 6:57 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval - Missing Item case - Order ID 6230966429, Item ID 162326415
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 11:30:35 PM
Subject: Refund Approval - Missing Item case - Order ID 6230966429, Item ID 162326415

Dear Team,

Problem Statement: Missing item
Order Date: 07/10/2020
Order ID: 6230966429
Tracking ID: Z2015263
Assistance Required: Need missing item

Issue Description: Customer placed order for 03 items but as per the customer he/she has only received 02 items, Under the consignment details we can see that all 03 items has been Delivered from our side.

Customer history: 1 ITEMS OUT OF 03 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. THIS IS THE 5TH TRANSACTION WITH US SINE FEB'20.

The missing item is 162326415 - babyshop - Remote Controlled Excavator the cost of the item is SAR 104.00.

Kindly provide approval for the refund.

Regards,
Nikhil

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