Subject: RE: C&C Delay - 9607177189
From: Sagar Bhardwaj <[email-masked]>
To: WasimAli <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>, Fauzan Musalman <[email-masked]>, seeta.seeta <[email-masked]>, Sankar T <[email-masked]>, Porna EnderajithWeerasekara <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 21 Oct 2020 05:53:07 +0000

Hi Wasim,
Could you please check and advise about the below order:

Best Regards,
Sagar Bhardwaj
Executive E- Commerce
T: +971 4 517 3522 M: +971 56 341 2769
A: Landmark Tower, 21st Floor, Dubai Marina
P.O. Box 24570 Dubai, United Arab Emirates
W: www.shoexpressme.com<http://www.shoexpressme.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/>
<https://www.facebook.com/shoexpressmena>  <http://instagram.com/shoexpressme>   <https://twitter.com/shoexpress_mena>   <https://www.youtube.com/user/shoexpressmena>
[Untitled]Please consider the environment before printing this e-mail.
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, October 21, 2020 8:27 AM
To: Sagar Bhardwaj <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Sankar T <[email-masked]>; Porna EnderajithWeerasekara <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hamza Hafeez <[email-masked]>; Fauzan Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: C&C Delay - 9607177189
Importance: High

@Sagar Bhardwaj<mailto:[email-masked]> @Porna EnderajithWeerasekara<mailto:[email-masked]>

Can someone please check and confirm if DC will ship this  to CONLOC?

Order date is October 9 and customer doesn't want to wait any longer.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 4:18 PM
To: Sagar Bhardwaj <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Porna EnderajithWeerasekara <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9607177189
Importance: High

Hi All,

This item has not been received by CONLOC hence no consignment.

Please find the below:

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sagar Bhardwaj <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 4:16 PM
To: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Porna EnderajithWeerasekara <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9607177189
Importance: High

Adding Team :

Hi Jagmohan,

Could you please check the below issue and advise the best solution:

"With reference to the order number: 9607177189
Store Code: Shoexpress - 21168

Order placed on Oct 9, 2020 and the status is still submitted to warehouse with no consignment details."

Best Regards,
Sagar Bhardwaj
Executive E- Commerce
T: +971 4 517 3522 M: +971 56 341 2769
A: Landmark Tower, 21st Floor, Dubai Marina
P.O. Box 24570 Dubai, United Arab Emirates
W: www.shoexpressme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345260560%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s5zEGSGRjfnVo8NHtDt9i38hJ4ks29FagN0pKqewbXs%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345270556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pcwHcmQu%2FOcaVHhZNfLRG5H5JUfNT3oYQnrxHx5CiFY%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshoexpressmena&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345270556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KRf5q3MEsIRPVph0pkm2br9bBMgVvrFXi3pa40FxVCY%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fshoexpressme&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345280547%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pWKQRmPw26Oja1mpiG4DOSYbz37M3Alddm8ipR5BBoU%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fshoexpress_mena&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345280547%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HTmJ9Uzw7iOprG36HI7I%2BMbpvSv8SFDVCdR0%2F%2B05PmQ%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoexpressmena&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345290546%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Mi2EmMBm6oVS0P6HzgT%2BQzadE2ybGXZ7F6BMC%2FkyFyk%3D&reserved=0>
[Untitled]Please consider the environment before printing this e-mail.

From: Porna EnderajithWeerasekara <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 2:52 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Sagar Bhardwaj <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9607177189

Hi Sagar,

Can you pls look into the below case?

Regards,
Poorna I. Weerasekara
E-Commerce Coordinator
T: +971 4 517 3554 M: +971 56 388 9800
A: Landmark Tower, 21st Floor, Dubai Marina
P.O. Box 24570 Dubai, United Arab Emirates
W: www.shoexpressme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345290546%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fXgaArE9V%2B8KNmqM0acXrvueN9lmpqI1Hb%2FzLL1%2BAzc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345300540%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hcjhgyVUBUW8m3FY%2Bk2rr%2B8s4JHt94ltRh2bVbyULoo%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345300540%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JjV7PaoziJxUweKCZrt5Scwkmpdqq8AcZHzip68EO2U%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345310537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vFUNRu6N0B3dCwPdb2aSw2JIVwFfGWuUT7WSA7rilUM%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshoexpressmena&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345320529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sttPQQ0jpq%2B7ldZBd%2FiFcxTaRYSYlGf2OhMRfHDA1cI%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fshoexpressme&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345320529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L8F6Ij5LTiPArmS97iGvkvAyBjVZINEx8Xt0VhyYGas%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fshoexpress_mena&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345330523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ULM0R5Ve87pnTEFHIti5%2BdbVd646iK3Kl1s%2Bsk6u%2FI%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoexpressmena&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345330523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PRKNJtbkSVw9bfOLloKLncf1OU7x%2FZxEYsWrsfQ%2F5So%3D&reserved=0>
[Untitled]Please consider the environment before printing this e-mail.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 2:41 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Porna EnderajithWeerasekara <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 9607177189
Importance: High

External email sender, please take precaution.
Hi Hamza,

Hope you are doing great!

We really need the update in the below case, as the customer is constantly chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "hamza hafeez" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Porna EnderajithWeerasekara" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 10:58:07 AM
Subject: RE: C&C Delay - 9607177189

Adding @Porna EnderajithWeerasekara<mailto:[email-masked]>

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345340516%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ljgkh5fQ2RkxOvynlh3YGJvGrle%2Bhs%2BgED%2FmZLpnI8o%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 4:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 9607177189

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9607177189
Store Code: Shoexpress - 21168

Order placed on Oct 9, 2020 and the status is still submitted to warehouse with no consignment details. Customer is angry and frustrated as the same has happened with customer in previous click and collect orders.

Escalating this directly for assistance for the same reason. Request you to please assist in arranging this order on priority for the customer.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSagar.Bhardwaj%40landmarkgroup.com%7Cd8ef43c82d9b4482e89408d87579954f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388512345350505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yP4itr3Hv2pQx4zIcjHqXcKfmQx4%2FF2%2Bk5tUtc1ybiE%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com