Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 09:02:35 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey there           12:53 PM, 29th Oct                   User                    i think there is some issue with the website payment           12:54 PM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:54 PM, 29th Oct                   User                    i tried again and the web again deducted my payments but then said transaction cannot be confirmed           12:54 PM, 29th Oct                   User                    :-(           12:54 PM, 29th Oct                 Fauzan                   Can you please share your order number or registered email address.           12:54 PM, 29th Oct                   User                    my email add is [email-masked]           12:54 PM, 29th Oct                 Fauzan                
    May I request you to please stay on-hold while I retrieve the information.           12:55 PM, 29th Oct                   User                    Sorry to say but the sadad payment system is not working!           12:55 PM, 29th Oct                   User                    A bit dissappointed with it           12:55 PM, 29th Oct                   User                    sure           12:55 PM, 29th Oct                   User                    thx           12:55 PM, 29th Oct                 Fauzan                   as per our records the payment getting failed because of sadad           12:57 PM, 29th Oct                   User                    yeah           12:57 PM, 29th Oct                   User                    i guess tht           12:57 PM, 29th Oct                   User                    can you please reverse the transaction?           12:57 PM, 29th Oct                 Fauzan                   Please note when the transaction is not authorized, we are unable t
 o capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           12:59 PM, 29th Oct                   User                    ok           12:59 PM, 29th Oct                   User                    thx           12:59 PM, 29th Oct                   User                    let me now try with my credit card           12:59 PM, 29th Oct                   User                    hope it works           12:59 PM, 29th Oct                   User                    :-)           12:59 PM, 29th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us..           01:02 PM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218623