Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 07:41:03 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:17 AM, 29th Oct                   User                    yes I am here           11:17 AM, 29th Oct                   User                             11:18 AM, 29th Oct                   User                    Please provide feedback on the issue as per the picture enclosed           11:18 AM, 29th Oct                 Fauzan                   can you please provide us the returned receipt           11:23 AM, 29th Oct                   User                    I have not received any           11:24 AM, 29th Oct                   User                    the guys said that they just pick up stuff without any confirmation left for the customers           11:24 AM, 29th Oct                   User                    order is           11:24 AM, 29th Oct                   User                    We’ve received your return request for order 9757176346. Our courier partner will get in touch with you soon to arrange a pick-up.           11:24 AM, 29th Oct                   User                             11:28 AM, 29th Oct                   User                    They guy who picked up return in the 22nd called from this number           11:28 AM, 29th Oct                 Fauzan                   as per our records we have not received any return regarding this order number, However we will raised a request to our relevant team to investigate on this case, please allow us 24-48 hours to investigate and update you by email           11:29 AM, 29th Oct                   User                             11:31 AM, 29th Oct                   User                    The return was initiated by me on the 22 nd           11:32 AM, 29th Oct                   User                    pick up was on 23rd (wednesday)           11:32 AM, 29th Oct                 Fauzan                   Thank you for providing us the details           11:32 AM, 29th Oct                 Fauzan                   we will raised a request to our relevant team to investigate on this case, please allow us 24-48 hours to investigate and update you by email           11:32 AM, 29th Oct                   User                             11:33 AM, 29th Oct                   User                             11:33 AM, 29th Oct                   User                             11:33 AM, 29th Oct                   User                    The whole order was supposed to reach ur warehouse last week           11:33 AM, 29th Oct                 Fauzan                   we are really for the inconvenience           11:34 AM, 29th Oct                   User                    I have to say           11:34 AM, 29th Oct                   User                    The worst experience with your store ever           11:35 AM, 29th Oct                   User                    all from the delivery of wrong, dusty, damaged items to returns and payouts           11:35 AM, 29th Oct                   User                    Everything goes wrong           11:35 AM, 29th Oct                   User                    takes so much effort and time to resolve because u loosing products, and have no track of what is going on in your online store           11:36 AM, 29th Oct                 Fauzan                   we are really for the inconvenience
 and we will investigate on this case and update you as soon as possible           11:36 AM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           11:37 AM, 29th Oct                   User                    All standard answers...           11:38 AM, 29th Oct                   User                    nothing, just find the order and pay back for its return           11:38 AM, 29th Oct                 Fauzan                   we will do our best to solve this issue           11:39 AM, 29th Oct                 Fauzan                   and will update you on email           11:39 AM, 29th Oct                 Fauzan                   Thank you for contacting us           11:40 AM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218510