Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2019 06:27:42 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:25 AM, 29th Oct                   User                    Good morning           09:25 AM, 29th Oct                   User                    can I knw when I will receive my delivery           09:25 AM, 29th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:25 AM, 29th Oct                 Fauzan                   Can you please share your order number           09:26 AM, 29th Oct                   User                             09:26 AM, 29th Oct                   User                    This was my order           09:27 AM, 29th Oct                   User                    Thank you for your order! Order 9758518730 has been placed and will arrive shortly.           09:27 AM, 29th Oct                 Fauzan                 
   May I request you to please stay on-hold while I retrieve the information.           09:27 AM, 29th Oct                   User                    Oki           09:28 AM, 29th Oct                 Fauzan                   Thank you for holding up           09:30 AM, 29th Oct                 Fauzan                   we are really sorry for the delay           09:30 AM, 29th Oct                   User                    It was supposed to be delivered yesterday I guess           09:31 AM, 29th Oct                 Fauzan                   we will raised a request to our relevant team to deliver the order as soon as possible           09:31 AM, 29th Oct                 Fauzan                   and we will update you via email           09:31 AM, 29th Oct                   User                    pls do ! There is a delivery evn today also ! Swing ordered by husband           09:32 AM, 29th Oct                 Fauzan                   can you please share your email address           09:
 32 AM, 29th Oct                   User                    [email-masked]           09:33 AM, 29th Oct                 Fauzan                   Thank you for providing us the details           09:37 AM, 29th Oct                 Fauzan                   We will update you via email           09:37 AM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           09:37 AM, 29th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:43 AM, 29th Oct                   User                    Yes           09:46 AM, 29th Oct                   User                    do u use shipa as ur delivery company ?           09:47 AM, 29th Oct                 Fauzan                   yes we have delivery parter shipa and aramex and ftcher           09:48 AM, 29th Oct                 Fauzan                   can you please update us with your mobile number to update our team for the de
 livery           09:49 AM, 29th Oct                   User                    Call to my landline           09:51 AM, 29th Oct                   User                    048824735           09:51 AM, 29th Oct                 Fauzan                   Thank you for providing us the details           09:52 AM, 29th Oct                 Fauzan                   we will update the team with this number and to deliver the order as soon as possible           09:52 AM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           09:54 AM, 29th Oct                   User                    Thank u           09:57 AM, 29th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           09:58 AM, 29th Oct                   User                    I have placed order yesterday night also           09:58 AM, 29th Oct                 Fauzan                   Can you please share your order number     
       09:58 AM, 29th Oct                   User                    yes           09:58 AM, 29th Oct                   User                    Thank you for your order! Order 9758754871 has been placed and will arrive shortly.           09:58 AM, 29th Oct                   User                    Thank you for your order! Order 9758755865 has been placed and will arrive shortly.           09:59 AM, 29th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:00 AM, 29th Oct                 Fauzan                   Thank you for holding up           10:00 AM, 29th Oct                   User                    Yes           10:01 AM, 29th Oct                 Fauzan                   for both orders it will be delivered within 1-3 business days           10:01 AM, 29th Oct                   User                    I dnt want to get delayed more than 3dys           10:03 AM, 29th Oct                 Fauzan      
              we will try our best to deliver the order on the time           10:03 AM, 29th Oct                 Fauzan                   Is there anything else I can help you with?           10:05 AM, 29th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218417