Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 28 Oct 2019 07:02:56 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, i want to return a pair of pants i ordered last week. Still have not been contacted by the courier company. Any idea when someone will come to pick it up?           10:38 AM, 28th Oct                   User                             10:38 AM, 28th Oct                   User                             10:38 AM, 28th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:39 AM, 28th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:39 AM, 28th Oct                   User                    :+1:?           10:40 AM, 28th Oct                 Fauzan                   we are sorry for the inconvenience and delay           10:44 AM, 28th Oct                 Fauzan       
             we will raised a request to our relevant team to pick up the order as soon as possible           10:44 AM, 28th Oct                 Fauzan                   and you will updated by email           10:45 AM, 28th Oct                   User                    Its a koton pant. The splash outlet at mall of emirates did not accept them. Which outlet can i go to return them?           10:46 AM, 28th Oct                 Fauzan                   it can be return to any splash store in UAE           10:49 AM, 28th Oct                   User                    The mall of emirates store said they dont take koton items           10:50 AM, 28th Oct                 Fauzan                   sorry for the inconvenience that caused           10:51 AM, 28th Oct                 Fauzan                   it can be return           10:52 AM, 28th Oct                 Fauzan                   Is there anything else I can help you with?           10:54 AM, 28th Oct                 Fauzan      
              Hi, I'm not getting a response from you. Are we still connected?           10:59 AM, 28th Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:02 AM, 28th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/214230