Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Oct 2019 06:48:39 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:04 AM, 27th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:06 AM, 27th Oct                 Fauzan                   How may I help you?           10:08 AM, 27th Oct                   User                    Please check my order           10:09 AM, 27th Oct                 Fauzan                   Can you please share your order number.           10:09 AM, 27th Oct                   User                    6448624031           10:09 AM, 27th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:09 AM, 27th Oct                   User                    6448611539           10:10 AM, 27th Oct                   User                    please check the b
 oth orders           10:10 AM, 27th Oct                 Fauzan                   Your both orders 6448624031 & 6448611539 are now ready for collection.

Kindly make sure to have your national ID or Passport, during the pickup.

Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           10:11 AM, 27th Oct                 Fauzan                   Is there anything else I can help you with?           10:11 AM, 27th Oct                   User                    What is the location for collection?           10:11 AM, 27th Oct                 Fauzan                   Al Faisaliyah Mall, Airport Road           10:14 AM, 27th Oct                   User                    Jeddah?           10:14 AM, 27th Oct                 Fauzan                   yes           10:14 AM, 27th Oct                   User                    I checked online and it shows riyadh           10:15 AM, 27th Oct                   User                    Faisaliya mall           10:15 AM, 27th Oct                   User                    can you tell me any land mark?           10:15 AM, 27th Oct                 Fauzan                   May I request you to please stay on-hold w
 hile I retrieve the information.           10:16 AM, 27th Oct                   User                    Sure           10:16 AM, 27th Oct                 Fauzan                   Thank you for holding up           10:23 AM, 27th Oct                 Fauzan                   as we checked the details is is showing that the locution of the store  in Jeddah           10:23 AM, 27th Oct                 Fauzan                   (Centrepoint)

Al Faisaliyah Mall, Airport Road, Taif, Jeddah, Saudi Arabia           10:24 AM, 27th Oct                 Fauzan                   Is there anything else I can help you with?           10:25 AM, 27th Oct                   User                    This is not in Jeddah           10:26 AM, 27th Oct                   User                    seems to be Taif           10:26 AM, 27th Oct                   User                    I checked and no mall in Jeddah call Faisaliya           10:26 AM, 27th Oct                   User                    please help me to locate this           10:26 AM, 27th Oct                   User                    i need this item urgently           10:26 AM, 27th Oct                 Fauzan                   please allow us some time to check again           10:29 AM, 27th Oct                 Fauzan                   sorry the the inconvenience 
the store location in Taif Centrpoint Airport Road           10:38 AM, 27th Oct                 Fauzan                   Is there anything else I can help you with?           10:38 AM, 27th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:41 AM, 27th Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:48 AM, 27th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/211950