Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Oct 2019 03:05:53 +0000 (UTC)

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns السلام عليكم،

تحية طيبه وبعد،

اشتريت هذا السرير الاسبوع الماضي
Juniors Charlotte Baby Crib
https://www.centrepointstores.com/SA/en/p/158119986 

وبعد تركيبه بكم يوم انكسرت عجلته الكفر!
مع العلم انه لم يتم سوء استخدامه ولم يحرّك اكثر من مسافة متر ووزن بنتي ١١ كيلو اتسحاله انه لم يتحملها.
على الرغم من ان السرير ناسبني شكله الا ان جودته جداً أزعجتني.
الرجاء الافاده من دوركم في إصلاح هذا الخطأ بالتصنيع والجودة او أستراجع المنتج 

تم شراء هذا المنتج برقم جوال احمد النويصر 0554910770

تحياتي.
نوف الرميح

Dear Centrepoint costumer Care,

 Hope this finds you well,

I bought the below bed last week,
Juniors Charlotte Baby Crib
https://www.centrepointstores.com/SA/en/p/158119986 

After you installed it, the wheel broken for no reason at all!
 Knowing that it was not misused and did not move more than a meter and the weight of my daughter 11 kilos. It didn’t have any extra weight.
 Even though we liked the bed appearance but its quality has bothered us so much.

Please let me know what’s  your role in repairing this manufacturing error and quality or we want to return the product.

This product was bought with this phone number of Ahmad alnuwaiser 0554910770.

.

Best regards, 
Nouf alrumaih https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/211735